FAQs
Frequently Asked Questions
Answers to the questions Cirter customers ask most. If yours is not here, email support@cirter.shop or call +1 212 925 2555.
Shipping
Q: Do you charge for shipping?
A: No. Shipping is FREE on all orders, with no minimum spend.
Q: How long will my bag take to arrive?
A: Orders are prepared in 1 to 2 business days and then spend 4 to 6 business days in transit, so most arrive in 5 to 8 business days in total. Orders placed before 5:00 PM ET on a business day start processing the same day. See our Shipping Policy.
Q: Which countries do you ship to?
A: We ship to the United States only.
Q: How can I track my order?
A: We email your tracking number as soon as your order ships. You can follow it any time on our Track Your Order page.
Payment
Q: How do I pay for my order?
A: Cirter accepts Cash on Delivery (COD) only. You pay in cash, in US dollars, when your order is delivered. Nothing is charged at checkout.
Q: Can I pay by card, PayPal or Apple Pay?
A: Not at the moment. Credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, Afterpay, bank transfer and cryptocurrency are not accepted. Details are in our Payment Policy.
Q: Is there an extra fee for Cash on Delivery?
A: No. There is no COD fee and no hidden charge. You pay the order total shown at checkout, which includes any applicable sales tax.
Q: Is checking out safe?
A: Yes. The store runs on Shopify's secure platform, and because you pay on delivery, you never enter card details on our site.
Orders
Q: How do I place an order?
A: Choose your bag, add it to your cart, enter your US shipping details and select Cash on Delivery at checkout. You will receive a confirmation email straight away.
Q: Can I cancel or change my order?
A: Yes, within 24 hours of ordering, as long as it has not shipped. Email support@cirter.shop or call +1 212 925 2555 with your order number.
Q: What happens if I refuse the parcel at delivery?
A: A refused COD order is cancelled and returned to us. If you have changed your mind before shipping, cancelling within 24 hours is quicker for everyone.
Returns & Refunds
Q: What is your return policy?
A: You can return any bag within 30 days from the delivery date, whether it is defective or you simply changed your mind. Items should be new, unused and in their original packaging with tags. See our Return & Refund Policy.
Q: Do I pay for return shipping?
A: No. The return label is FREE (download and print), return shipping is FREE and there is no restocking fee.
Q: How and when will I get my refund?
A: Refunds are processed within 7 days after we receive your return, by bank transfer or store credit, whichever you prefer.
Q: Can I exchange a bag for another style or color?
A: Yes, exchanges are accepted, subject to availability. Ask for an exchange when you contact us and we will send a free return label. See our Return & Refund Policy.
Q: My bag arrived damaged or I got the wrong item. What now?
A: Email support@cirter.shop with your order number and photos. We send a free return label and a replacement or refund, at no cost to you.
Products & Care
Q: What kinds of bags does Cirter sell?
A: Our range is organized into two collections: Handbags and Shoulder Bags.
Q: How do I choose between a handbag and a shoulder bag?
A: Handbags are generally carried by the top handles or in the crook of the arm, while shoulder bags have a longer strap designed to sit on the shoulder. If you want your hands free for a commute or errands, a shoulder bag is usually the easier everyday choice.
Q: How do I know if a bag is the right size?
A: Each product page describes the bag's shape, handles, strap and weight. If you would like exact measurements before ordering, ask us and we will share them, or compare the photos with a bag you already own. Remember that every bag can be returned free within 30 days of delivery if it is not the right fit.
Q: Can I adjust the strap length?
A: That depends on the design. The product page states whether a strap is adjustable or removable. If it is not listed, contact us and we will check for you.
Q: What are the bags made of?
A: Our current handbags and shoulder bags are made of PU leather, a synthetic leather. The material for each style is listed in its product description.
Q: How should I clean and care for my bag?
A: Follow the care notes on the product page first. As general guidance, wipe the surface with a soft, slightly damp cloth, avoid soaking the bag or putting it in a washing machine, and let it air-dry away from direct heat. Test any cleaner on a hidden area before using it.
Q: How should I store my bag when I am not using it?
A: Empty it, stuff it lightly with paper to hold its shape, and keep it in a cool, dry place out of direct sunlight. Storing it upright rather than hanging it by the strap helps prevent stretching.
Q: Will the color look exactly like the photos?
A: Product photos are meant to show each color accurately, but screens differ, so shades can look slightly different in person. If the color is not what you expected, you can return it within 30 days of delivery for free under our Return & Refund Policy.
Contact
Q: How can I reach Cirter?
A: The fastest way is email at support@cirter.shop. You can also call +1 212 925 2555 or use our Contact Us page.
Q: When is your support team available?
A: Monday through Friday, 9 AM to 5 PM Eastern Time (ET). We reply within 1 business day.
Q: Where is Cirter based?
A: Our business address is 6041 Forest Run Dr, Clifton, VA 20124, United States. You can read more on our About Us page.
Q: How do you use my personal information?
A: We do NOT sell or share your personal information. Our Privacy Policy explains what we collect and how to make a privacy request. Purchase rules are in our Terms of Service.