Refund policy
Return & Refund Policy
Last Updated: October 29, 2026
If a Cirter bag is not quite right, you can send it back at no cost. This policy applies to orders delivered within the United States.
Returns in Short
- Return window: 30 days from the delivery date
- Eligible items: Returns accepted for both defective and non-defective items
- Exchanges: Exchanges accepted
- Condition: new, unused, with original tags and packaging
- Return method: By mail
- Return label: FREE - download and print
- Return shipping: Return shipping is FREE
- Restocking fee: NONE ($0)
- Refund timing: Refunds processed within 7 days after we receive your return
- Refund method: your choice of bank transfer or store credit
- Non-returnable items: None. All products are returnable.
What Qualifies
You may return any handbag or shoulder bag within 30 days from the date it was delivered, whether it is faulty or you have simply changed your mind. To qualify, the bag should be new and unused, with its original tags attached and in its original packaging, including any inserts or accessories that came with it.
Sending a Bag Back
- Step 1: Email support@cirter.shop or call +1 212 925 2555 with your order number and the item you are returning. Tell us whether you would like a refund or an exchange.
- Step 2: We email you a FREE prepaid return label. Download and print it.
- Step 3: Pack the bag securely in its original packaging and attach the label to the outside of the parcel.
- Step 4: Drop the parcel off with the shipping carrier shown on the label. Return shipping is FREE.
- Step 5: Once the return arrives, we inspect it and confirm by email.
- Step 6: Your refund is processed within 7 days after we receive your return, or your exchange is sent out.
Exchanges
Exchanges are accepted for a different bag, color or style, subject to availability. Request an exchange when you contact us, return the original with the free label, and we ship the replacement once the return is received. If the new item is priced differently, we will explain any balance before sending it.
How Refunds Are Paid
Because orders are paid by Cash on Delivery, refunds cannot go back to a card. You choose between a bank transfer and store credit.
- Bank transfer: we ask for the details needed to send the payment. Your bank may need a few extra days to post it.
- Store credit: issued to your email address for use on a future Cirter order.
- Amount: the price you paid for the returned items, including any sales tax charged. No restocking fee is deducted.
Damaged, Defective or Incorrect Items
If your bag arrives damaged or faulty, or you received the wrong item, please contact us as soon as you can and within the 30-day return window.
- Email support@cirter.shop with your order number and photos of the item and packaging.
- We send a FREE return label and, at your choice, ship a replacement or issue a refund.
- You pay nothing to return a damaged, defective or incorrect item.
Cancelling Before Shipment
Orders can be cancelled within 24 hours of placing them, as long as they have not shipped. Because you pay on delivery, a cancelled order costs you nothing.
Related Policies
Read our Shipping Policy and Payment Policy, or track a parcel on our Track Your Order page.
Need a Hand?
Email support@cirter.shop or call +1 212 925 2555, Monday through Friday, 9 AM to 5 PM Eastern Time (ET). We reply within 1 business day. See our Contact Us page for more ways to reach us.